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FAQs

 

Here are some frequently asked questions, but if you don’t find the answer you’re looking for feel free to contact us by phone or email. We’re glad to help in any way that we can.

How do you make your invitations/stationery/cards?

We use an old Chandler & Price platen letterpress to print all of our cards, announcements, and social stationery. Letterpress involves printing text and/or imagery with ink, while debossing the design on thick, soft paper. We like letterpress because of it’s rich tactile quality, and because it’s an old way of printing and corresponding (we love old things). Katydid combines this unique method of printing with custom design, allowing for a huge variety of options. Each piece is created using a combination of text, vintage illustrations, and imagery, most often drawn by Kate. Each sheet of paper is fed through the press by hand, and requires a separate trip for each color. We design and print everything ourselves, and love the process of going from a design to printing that design on our press. Every custom order begins with a consultation.

Where can I buy your stationery?

Most of our preprinted merchandise is available for purchase right here on our website. Sometimes we do trade shows (check us out on instagram for updates on specific venues). We also do custom work, including invitations, announcements, and business cards. If you’re interested in a custom order contact us, and we’ll go from there.

What if I buy something from your online store and I want to return it?

Because letterpress is a handmade affair, each piece of our stationery varies slightly. If you're unsatisfied with the product ordered at our online store we're happy to offer an exchange. Or you can ship it back to us and we'll give you a full refund, minus the cost of shipping (feel free to ship it back to us as cheaply as possible). We do not offer refunds or exchanges for sale items. For our policy regarding cancellation/refunds on custom orders see below.

Can one of the designs I saw on your website be used for my wedding invitation/announcements/event?

Absolutely! Contact us and we can talk about it.

When should I order my invitations?

The more time you allow for your stationery the better. We recommend at least 4-5 months before the date.

When is peak season for wedding invitations?

Peak season is typically from January through May.

Once I place a custom order, how long will it take for me to get it?

After you place your order the complete process will take between 8-10 weeks, allowing for proofing and production time combined.

How long will it take to get my custom order once I approve my proofs?

After you’ve signed off on the design proofs we can print your custom order. The length of time required to print depends on the type of order. We allow for 5-8 weeks, but invitations are often printed sooner than that.

When should I mail my wedding invitations?

Invitations should be sent out 6-8 weeks beforehand, to give your guests time to rsvp.

Do your invitations require any special instructions for mailing?

Invitations vary in weight and dimension. Square invitations typically need extra postage to send. It’s a good idea to take your invitation to the post office to be weighed, in order to gauge how much postage you’ll need. We also recommend that you request that the postal service hand-cancel your invitations to avoid any tearing or bending that might result if the invitations are machine fed.

Can you do a rush custom order?

Sometimes, depending on our production schedule. If you need your invitation sooner than 8-10 weeks please contact us. Rush fees may apply.

What if I need to cancel my custom order?

If you need to cancel your order please do so immediately. If you cancel before signing off on your proofs an $100 dollar fee will be charged, and you will be refunded the remaining balance. Unfortunately we can’t give a refund after you’ve signed off on your proofs and printing begins.

Can I order samples?

Of course - in fact we recommend it. Holding one of our invitations in your hands is the best way to get a sense of why letterpress stationery is so special. Picking your stationery is an important process, and we want you to have the opportunity to see and feel our craftsmanship. We offer a standard sample pack which includes an invitation, announcement, and greeting card. The sample pack is offered at $15, plus a US Standard shipping fee. This $15 fee will be credited to your future order. Sample orders are not returnable. Order a sample pack by contacting us.

Can I set up an appointment?

We are happy to make phone or studio appointments, depending on your location.


 

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